Delivery

Due to Covid-19, there may be delays to shipments to some locations

All orders are shipped via Hong Kong Post, DHL eCommerce and SF Express depending on the region and situation.

Orders are processed within 1-2 business days for normal orders. For Pre-orders, please refer to the shipping schedule on the product page.

Public Holidays: Please allow extra time for orders to be processed during public holidays and promotional periods. For a list of Hong Kong public holidays, please click here. For details on public holidays in the destination or region, please refer to your local government website.

Please ensure all information is correct when providing your shipping information during checkout. We may be required to contact you if there is any incorrect and/or missing information, which may cause delays in shipping your order. Delays may also occur due to pending payment verification, customs clearance, and weather conditions.

Order Tracking

Once your order has shipped, we will send your tracking information. If you do not receive tracking confirmation after 5 business days from the day you completed your payment, please contact us at help@collectong.com for more information.

You can track your order here:

• Hong Kong Post: here
• SF Express: here
• DHL eCommerce: here

Please note: All tracking numbers may take up to 48 hours to register in their tracking system.

Customs & Regulations

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific destination or region.

Duties and Taxes

We are not responsible for duties and taxes imposed by customs. Please contact us if you have any questions in regards to this section. We will provide our best support to solve your problem. 

Foreign Transaction Fees

Foreign transaction fees may be charged once your payment transaction has been settled. These fees are determined by your bank's pricing and transaction fee policies. For further details of foreign transaction fees, please contact your bank.

Delivery Status and Dispute

If you have not received your order but the order has shown "Completed" or "Successful", you must contact the local post office or the service provider for your order. You may contact Paypal or your credit card provider to raise the dispute if you have not received it.